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Services
Core Capabilities
Other Services
Services
Help Desk / Desktop support
- Tiers 1, 2 and 3 Service-Desk Support including
- VPNs, Firewalls and Router Connections
- Network and Mobile Device Management
- Workstation Management and Monitoring
- E-mail Operations and Voice over IP (VoIP)
- Domain Name Service (DNS)
- Enterprise Exchange Operation and Monitoring
- Single Point-of-Contact for User Assistance, and Problem Reporting and Tracking
- 24 X 7 Staffing Where Necessary
- Trouble Call Analyses for Support Request Patterns; Implement Appropriate Measures to Reduce Recurring Calls
- Depot and On-site Maintenance of Systems Hardware and Software
- Software Problem Resolution Available via Remote Download
