Maintenance & Help Desk
- Single Point-of-Contact for User Assistance and Problem Reporting
and Tracking
- 24 X 7 Staffing Where Necessary
- Trouble Calls Analysis for Support Request Patterns, Implement
Appropriate Measures to Reduce Recurring Calls
- Depot and On-site Maintenance of Hardware
- Software Problem Resolution Based on Vendor Bug Fixes Available via
Remote Download Information Resource Center
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