Veterans Administration: Asset Management
MILVETS provides customized Eracent data fields, queries and reports to meet the Veterans Benefits Administration (VBA) requirements for asset management to manage the IT inventory at each Regional Office. We manage and update VBA Office inventory data input, currently about 87,000 items. Our team of SMEs troubleshoots Eracent software issues with VBA IT staff.
MILVETS provides reports for VBA Management, upon request. We respond to Help Desk tickets generated by the Corporate Data Center Operations, CA Unicenter system, within one hour of receipt. We create a CA Unicenter Help Desk ticket, when contacted by a VBA office either by telephone or email, within two hours of receipt of request for assistance.
MILVETS troubleshoots and resolves issues within two hours of notification.